Lamabet Privacy Policy

This policy explains, in plain language, what Lamabet does with the personal information you share when you register, deposit, play and bet. We treat that information as something you have lent us for a purpose, not something we own. The pages below set out what we collect, why we need it, how we guard it, who ever sees it, and the choices you keep over it. If any part is unclear, our data team is contactable at the address given at the end.

Lamabet is an online casino and sportsbook serving players in Canada, and it operates within the Boomerang group. Running a licensed gambling service means we are legally required to know who our customers are and to keep certain records. Much of what follows exists to meet those obligations while keeping your data safe and your account secure.

What personal data Lamabet collects

We only gather information that a real purpose calls for. In practice that falls into a few groups.

Registration details are the starting point. When you open an account you give us your name, date of birth, email address, phone number, home address and the login credentials you choose. Your date of birth lets us confirm you meet the minimum age of 19, and your contact details let us reach you about your account.

Identity and verification documents come into play when we run our know your customer and anti money laundering checks. That can include a copy of a government issued photo identity document, proof of your address such as a utility bill or bank statement, and in some cases a selfie or short video to match you to your document. These are requested when they are needed, not collected for the sake of it.

Payment data covers the details tied to your deposits and withdrawals, such as the banking method you use, transaction amounts and timestamps, and the records needed to route money back to you. Full card numbers are handled by the payment channels themselves rather than stored in plain form by us.

Device and usage data is gathered automatically as you use the site. That includes your IP address, browser and device type, the pages and games you open, and how you move through the site. This information helps us keep the platform secure, spot suspicious behaviour, and improve how the site performs.

Why we collect your information

Each category of data maps to a clear reason. We do not collect first and invent a use later.

Account security, so we can confirm it is really you signing in, keep your balance safe and step in if an account looks compromised.
Legal and anti money laundering compliance, which requires us to verify identity, monitor transactions for unusual patterns and keep records that regulators may ask to see.
Processing payments, so deposits reach your balance and withdrawals return to you in Canadian dollars through the right channel.
Fraud prevention, so we can detect stolen payment methods, duplicate accounts, bonus abuse and other misuse before it affects you or the platform.
Responsible gaming checks, so we can honour deposit limits, cooling off periods and self exclusion, and reach out if patterns of play suggest a player may need support.
Service improvement, so we can see which features work, fix what does not, and make the casino and sportsbook easier to use.

The lawful basis for using your data

We rely on a small number of grounds, and which one applies depends on what the data is for. Some processing is necessary to perform the contract between us, meaning we cannot run your account, take your deposit or pay your winnings without it. Some processing is required to meet a legal obligation, particularly the identity, record keeping and anti money laundering duties that come with a gambling licence. Some rests on our legitimate interest in keeping the platform secure and free of fraud, balanced against your rights. And where the law asks for it, such as certain marketing messages and some cookies, we rely on your consent, which you are free to withdraw.

How your data is stored and secured

Protecting your information is a technical job and an organisational one, and we treat both seriously. Traffic between your device and our site is protected with TLS and SSL encryption, so the details you enter, including passwords and payment information, are scrambled while they travel across the internet rather than sent as readable text.

Behind the site, access to personal data is restricted. Staff can only reach the information their role genuinely requires, sensitive records are kept in controlled systems, and activity is logged so that access can be reviewed. Player funds are handled separately from the money used to run the business, which is a standard protection in regulated gambling and means your balance is not treated as operating cash.

No system can promise to be perfect, and we do not pretend otherwise. What we can promise is that we apply recognised safeguards, review them, and act quickly if something looks wrong. You also hold part of that responsibility: choosing a strong, unique password and keeping your login details private is one of the most effective protections available.

How long we keep it

We keep personal data only for as long as there is a reason to. While your account is open, we hold the information needed to run it. After an account closes, some records must be retained for a set period to satisfy legal and anti money laundering requirements, and financial and identity records in particular are kept for the length the law demands. Once no legal duty or legitimate need remains, data is deleted or anonymised so it can no longer be tied to you. Retention is a matter of obligation and necessity, not habit.

When we share data with third parties

We do not sell your personal information. There are, though, service providers who help us run a working casino and sportsbook, and they see only the data their task requires, under contracts that hold them to confidentiality and security. Described generically, they fall into these groups:

Payment processors, who move deposits and withdrawals between your banking method and your account.
Identity and verification providers, who help us confirm that documents are genuine and that you are who you say you are during know your customer checks.
Game providers, whose software runs the slots, live tables and other titles, and who may process limited data needed to deliver and support their games.
Technical and security partners, who host infrastructure, guard against fraud and keep the platform running.

We may also disclose information where the law requires it, for example to regulators, auditors or law enforcement acting under proper authority. Any such sharing is limited to what is necessary and lawful.

Cookies and similar technologies

Like most websites, Lamabet uses cookies and comparable technologies to keep you signed in, remember your preferences, measure how the site performs and help protect against fraud. This policy touches on them only briefly, because they are covered in full in our cookie policy, which you can open from the site footer. That page explains each category and how to manage your choices.

Your rights over your data

The information is yours, and you keep meaningful control of it. Depending on your circumstances you can:

Ask for access to the personal data we hold about you and receive a copy of it.
Ask us to correct information that is wrong or out of date.
Ask us to delete data where there is no legal or legitimate reason for us to keep it.
Object to certain uses of your data, or ask us to restrict how we process it.
Raise a complaint if you believe your information has been mishandled.

To use any of these rights, contact our data team using the details at the end of this page. We may need to confirm your identity first, so that we never hand personal data to the wrong person, and we will respond within the timeframe the law sets.

Marketing and your choices

If you have agreed to hear from us, we may send information about promotions, new games and features by email or other channels you have accepted. You are always in charge of that. Every marketing email includes a way to opt out, and you can change your contact preferences in your account settings at any time. Turning off marketing does not affect the service messages we must send about your account, such as security alerts, payment confirmations and changes to our terms, because those are part of running the account rather than advertising.

Players must be 19 or over

Lamabet is strictly for adults. The minimum age to hold an account and to gamble is 19, and our verification checks are designed in part to keep minors out. We do not knowingly collect information from anyone under that age. If we learn that an underage person has opened an account, we will close it and delete the associated personal data. If you are a parent or guardian and believe a minor has used the site, contact our data team so we can act.

Contact the Lamabet data team

If you have a question about this policy, want to exercise a right, or wish to raise a concern about how your information is handled, reach the data team by email at [email protected]. You can also write to us by post at 350 Albert Street, Suite 1500, Ottawa, ON K1R 1A4, Canada. Please include your account username and enough detail for us to understand your request, and we will confirm your identity before acting on anything that touches your personal data.